All questions related to your profile and managing it

• How can I change my password? 493
• I play in several clubs, can I have a single login? 333
• I have a single account across several clubs, how do I choose which club to display? 279
• A family member wants to become a member, can I add them? 226
• How do I book for a family member? 86
• I've lost my password. How can I recover it? 322
• How do I change my profile photo and information? 91
• I have several accounts: how do I merge them into a single login? 80
• How do I change the site language? 90
• How do I set my personal access code? 100
• My data: download, leave the club, delete my account 94
• How do I become a club member online? 106

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 222
• Why are some cells pink on the board? 438
• How can I make a booking 1020
• How can I book with a guest? 339
• How can I edit a booking? 282
• How can I delete a booking? 352
• All courts are occupied. Can I join the waiting list? 133
• What payment methods are available to me for a booking? 164
• How to create an open booking 122
• How to join an open match 89
• Where can I find the court access code (door code)? 103
• How do I withdraw from an open match? 99
• How do I view my booking history? 68
• How do I see the weekly schedule? 74
• How do I find and book at another club? 81

How do I register for a camp or a school?

• Sign up for a tennis lesson 167

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 91
• How do I pay for a booking with my wallet? 79
• How do I split the payment with my partner? 77
• How do I use my restaurant vouchers? 72
• How do I view and pay my invoices? 67
• How do I download my certificates? 98
• How do I send money from my wallet to another member? 84

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 82
• How do I join my club's WhatsApp groups? 68
• How do I take part in the Défi-Plugin (challenge tournament)? 79

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 92
• How do I turn on dark mode? 101
• How do I install the Plugin.ch mobile app? 86
• How do I choose the notifications I receive on my phone? 99
• Where can I find the messages sent by my club? 106

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 94
• The administration home page 112

• Manage access 118
• Manage membership cards 88
• Manage clubhouse 104
• Manage restaurant credit 88
• Manage email sending 93
• Manage invoicing 92
• Manage member groups 92
• Manage registrations 83
• Manage special days 100
• Manage offers 91
• Manage online payments 101
• Manage billing regions 84
• Manage the club manager 104
• Manage challenge tournaments 75
• Manage RFID validation 117
• Manage general settings 81
• Setting up the accounts (general ledger) 110
• Configure EBICS: connect Plugin.ch to your bank 79
• Gate access log 112
• Manage multiple buildings 94

• Create a new court 94
• Manage court groups 88
• Manage booking periods 111
• Manage court usage 108
• List, edit, or delete a court 101
• Manage sports 82
• Close courts 117

• Create a new season 95
• Edit or delete a season 88
• Open the winter season by copying last season 98
• Link a sport to a season 106

• Manage recurrence authorizations 96
• Manage restrictions 81
• Manage subscription type 106
• Create booking prices: per session or per season 83
• Check rates with the rate grid 105
• Manage non-member and pay-as-you-go deductions 101
• Booking without a subscription: the guest subscription 101

• Create an item 99
• Assign an item to a member 80
• Edit or delete an item 89
• Delete an item assigned to a member 57
• Import linked items from Excel 102

• Display the member list 96
• Create a new member 117
• View a member's detailed information 101
• Display a member's operational data 97
• Manage member subscriptions 84
• Import member data 90
• Print member cards 109
• Print and export the member list 76
• Charge an item to a member or a group 80
• Link a member to a group 85
• Edit and delete a member 82
• Search for a member 75
• Managing duplicates: merging two profiles 100
• Managing units to be deducted: personalised hours and non-members 83
• Manage Swiss Tennis licenses 105
• Topping up a member's wallet 84
• Find and reactivate a removed member 92
• Issue a certificate for a member 79
• Managing families 95
• Handling erasure requests (GDPR) 94

• Add a new sponsor 97
• Invoice sponsors 89
• Re-invoice sponsors 73

• Assign and remove a role 95
• Roles and access: create and edit a role 89

• Activating the Lessons module 107
• Creating lesson items 81
• Create, edit, and delete a lesson 117
• Manage lesson groups 89
• Manage lesson enrollments 106
• Prerequisite 80
• Invoice and reminder texts 80
• Teachers' schedule 110
• Grouped payments of registrations (basket) 110
• Change the rate of a registration 121
• Copy a lesson for the next season 98

• Complete management of equipment rental 83

• Find old invoice groups (archives) 91
• Invoice considerations and display 117
• Create invoices 109
• Send invoices by email 78
• Manage payment reminders 98
• Print invoices 85
• List and search invoices 85
• Edit and delete invoices 95
• Invoicing a membership fee or an item: what's the difference? 75
• Automatic reminders for e-mail invoices 99
• Keeping the accounts with the general ledger 101
• Manage family discounts 102
• Import accounts from Excel 118
• Carry an overpayment over to the next invoice 119
• Transit accounts for online payments 73
• How invoice dates are calculated 121
• Annuler une facture ou une ligne déjà comptabilisée 85

• List of bank payments 81
• Processing via bank files 93
• Process a manual payment 103

• Process installments 93

• Managing bookings in the schedule 117
• Configure and use open matches 106
• Manage the set times 81
• Create a promo code and use it 96
• Refund a fixed-hour session that was released and taken again 128
• Moving a booking and creating a recurrence in the schedule 99
• Creating and managing recurrences 109
• The weekly view and the all-sports view 102
• The cash journal and the history of a booking 123
• Manage cash register prices 88
• Offering items with a booking 93
• Deleted bookings and deletion records 73
• Replace a player on a fixed hour 111
• A fixed hour cannot be added: nothing is displayed 123

• Manage automatic emails 124
• Sending bulk emails 74
• Manage messages 100
• History of sent emails 86
• Writing an e-mail with the editor 96
• Birthday and inactive member e-mails 106

• Manage challenge tournaments 98

• Enable partner search 85

• The statistics dashboard 102
• Invoicing bookings from the statistics 87

• Access the program 122
• Booking by a member 105

• Creating and configuring a lesson 98
• Sign up for a tennis lesson 98
• Managing registrations (administrator) 97
• Managing groups and the schedule 101
• Tennis lesson invoicing 105
• Invoicing check and Youth and Sport export 71

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 102
• Adding and editing an employee 106
• Special cases: minor salary, young people, pensioners, LPP 101
• Running the monthly payroll 99
• Entering a compensated absence (army, maternity, illness, accident) 111
• The 13th salary and holidays for hourly employees 86
• Paying salaries and reconciling them with the bank 120
• Correcting an approved payslip 104
• Salary certificates and annual lists 89

You'll find all the questions about booking without an account

• How can I book if I don't have an account 928
• Where can I find available courts in my area? 198
• How can I edit/cancel my booking if I don't have an account? 228